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Frequently Asked Questions

What is the shipping cost? 
FREE (for orders shipped within the USA)
What is the processing time? 
1-2 Weeks from the date your order is placed.
Can I hang my clock outdoors?
No, our clocks are made for indoor use only. Please do not hang any of our products outdoors.
What batteries are required?
Regular Clocks, Tide Clocks, and Moon Clocks all require 1 AA Battery. Pendulum Clocks Require 2 AA Batteries.
Where are our products made?
All of our clocks are made to order in our studio in the USA. Depending on availability and clock size, the Quartz Clock Movement may be made overseas.
What is the production process? 

Our unique, printed clocks are produced with fade resistant inks. The artwork is carefully mounted onto a laser cut, 1/4" thick MDF panel. A special UV resistant coating is applied for a durable finish. We only use dependable Quartz clock movements for our clocks. The clock hands are aged to match the antique / vintage look of the clock.

Our wooden, laser engraved clocks are made from high quality Maple Plywood. We engrave each wooden clock just for you in our shop in Mount Vernon, Ohio. Every wooden clock will come with a free stand!

Every clock (both printed and wooden engraved) will arrive ready to hang. Our wall signs will also arrive ready to hang from a saw-tooth hanger on the back of the sign.



Return Policy:       

Because our products are handmade to order, we are unable to accept standard returns or exchanges. Your satisfaction is our priority, so please reach out to us directly with any questions or concerns, and our team will be happy to assist you.

Damaged or Defective Items:

If your item arrives damaged or defective, we offer two solutions to make it right:

Free Replacement (Preferred Option): We can rush a replacement clock mechanism or a brand-new clock to you at no additional cost. To process a replacement clock, please email us proof of the damage.

Full Refund: Alternatively, you may request a full refund. We need to be notified of the damage within 2 days of receiving your order.

Return Shipping: As a small family business, we are unable to absorb the cost of return shipping, so the buyer is responsible for return shipping costs. Once the damaged item is returned to us, we will refund your order.

CLOCK MECHANISM REPLACEMENT GUARANTEE We use only the best clock mechanisms and they are guaranteed for 1 year. If you have had your clock for less than 1 year and the mechanism is no longer working, we can send you a replacement works at no charge.

Happy shopping!!