Be very cautious if requesting personalized engraving, I will not buy from again
The clock order arrived in a reasonable time. The personalized engraving was poorly spaced, making the clock unworthy of its gift purpose. I submitted a request for a replacement Time Flies Clocks with pictures of the clockface error. I received a single reply saying a replacement clock would be sent. No clock was ever received. None of my 3 additional emails were answered. Poor customer service, poor communication, and no attempt to correct the error. They kept my money and offered no refund, even after I requested a refund when it became apparent they were NOT going to replace the clock. I will never do business with them again!